Customer Support Engineer

Description

Trufina is seeking a Customer Support Engineer who can work directly with Trufina's development team, management, partners, and customers as they develop, test, deploy, and manage Trufina's products. This engineer should possess knowledge of technologies like web servers, application servers, and databases.

Trufina provides a challenging, fun, and success driven work environment. This position will be an excellent opportunity for the candidate with a passion for technical customer service and the strong desire to grow along with an ambitious and rapidly evolving team.

Required Qualifications

• Bachelors in a technical field, with specific software development training or equivalent work place experience.
• 3-5 years of experience in a technical customer support role.
• Experience with web based customer support tracking systems
• Strong ability to multitask and prioritize customer issues based on various business criteria.
• Ability to work in a variety of customer situations (phone support, email correspondence).
• Solid desktop software skills/experience, including the following applications: Office (Word, Excel, Outlook), Mozilla Firefox, and Adobe Acrobat.
• High resourcefulness and attention to detail.
• Impeccable verbal and written communication skills.
• Experience in a startup or other high-growth, fast-changing businesses a must.
• Must be a self-starter and self-sufficient.

Travel Requirements
None.

Compensation
Salary is very competitive and is commensurate with experience. Compensation also includes bonus opportunities, and equity.

This position is based in the Washington Metro Area

Trufina is an Equal Employment Opportunity/Affirmative Action Employer

If you would like to be considered for employment with Trufina, send your resume to us by e-mail here.